How can we help?
For help with purchases, exports, account sync, AI generation, project recovery, or App Store screenshot dimensions, email us at support@appscreeny.com.
Email support
support@appscreeny.com
We usually reply with the fastest next step or a request for the exact project/export details.
Helpful details to include
- Your device model and iOS version.
- The appscreeny app version and build number.
- Whether the issue happened during editing, exporting, purchase, sync, login, or AI generation.
- The selected device size, such as iPhone 6.7 inch or iPad Pro 13 inch.
- Any screenshots or screen recordings that help explain the issue.
Exports
Tell us the device canvas and whether you exported PNG, JPEG, or ZIP.
Purchases
Apple handles billing and refunds, but we can help diagnose entitlement or restore issues.
Account sync
Share the sign-in email and whether the missing project was created on another device.
AI design
Send the prompt style and whether the text, background, or image generation step failed.